HEALTHsuite®
Customer Service Module
The Customer Service module provides a central point of access to all other modules to access information such as eligibility history, claims and authorizations, provider information, and benefit utilization.
HEALTHsuite's built-in workflow supports complete call tracking, member and provider appeals / grievances, trend analysis, and uniform data collection. Rich in features, it displays benefit history online; and includes an online Provider Smart Search to assist members with finding the right provider.