PROFESSIONAL SERVICES

With You Every Step of the Way

No two health plans are the same. Understanding that premise has guided RAM in developing our professional services offerings to match your needs, leveraging the power of HEALTHsuite Mercato to improve every aspect of your business.

  • Implementation Methodology

    RAM follows a structured implementation methodology that spans the entire implementation process. This methodology leverages our wealth of implementation experience providing health plans an efficient and proven path to production "Go-Live". Focused on reducing costs and retiring disparate systems, RAM's implementation process will save you time and money.

  • Data Conversion

    HEALTHsuite Mercato streamlines the conversion of health plan data by providing detailed conversion guides and predefined APIs to simplify the process (members / dependents, providers, authorizations, claims, accumulators, notes, premium billing starting balances, etc.). You won't miss a beat in the transition to the newest generation of health plan technology.

  • Integration and Data Exchange

    The EDI Gateway facilitates the seamless exchange of information with the plan, benefit administrator, government agencies, employers, trading partners, and internal applications (ANSI X12 and proprietary data formats fully supported).

  • Customer Support

    While HEALTHsuite Mercato provides a worry-free environment for your health plan administration, you will never be alone with RAM's 24 x 7 customer support.

  • Training

    We offer comprehensive system administration, configuration and end-user training across all aspects of the RAM solution suite.

  • BPO Services

    If desired, we also offer complete services for organizations looking to outsource their business processes.

Peace Of Mind From A Hosted Solution

For organizations that want to reduce demands on in-house IT staff or for those who desire the peace of mind that comes with the services of a hosted solution.

  • Multiple deployment modes to accommodate your needs: ASP; On-premise; Hybrid

  • All Hardware and Software Resides at Our Secure Hosting Facility

  • Managed by Our Professional IT Staff

  • Accessible 24/7—365

Schedule a demonstration and see first hand how HEALTHsuite® Mercato can reduce the complexity and cost of your health plan operations.

RAM has been very accommodating in helping us modify fields and customizing the system. We found it very easy to train employees because it is much more efficient to locate items in the RAM solution than it was in our legacy systems.

Mary Livingston

Health Plans Manager

SAMBA